Find your answer.Or reach a person.
Every part of Surfil, shown step by step: from your first Growth Score to the results your board reads.
New here? Start with these fourPick up where you left off
Your Growth Score lives in your dashboard. Your Growth Score lives in your dashboard.
- Sign in and your passwordSet your password, sign in and reset it if you forget it.
- Your first dayFrom a new account to a Growth Score and your first action.
- Your Growth ScoreWhat your number means and the next thing that raises it.
- Roadmap, Actions and SprintsThe plan that moves your score, one Sprint at a time.
- Set up your workspaceFour short screens about your role, your company and a goal.
- Connect and confirm your siteAdd your website and prove it is yours, then read your score.
- Your Growth ScoreWhat your number means and the next thing that raises it.
- Roadmap, Actions and SprintsThe plan that moves your score, one Sprint at a time.
Browse by topic
Getting started
Set up your workspace and find your way around the product.
Connect
Your site, the pixel, Google, Stripe, analytics and CSV files.
Score
What your Growth Score means and how to read each pillar.
Experiments
Test an idea, read the result and keep what works.
Results
What your finished work earned and the decisions behind it.
Team
Workspaces, roles, seats and handovers between teammates.
Billing
Plans, the trial, invoices, payment details and cancelling.Plans, invoices, payment details and cancelling.
Still stuck?
A person reads every request and answers it, usually by email.
Quick answers
The questions we hear most
What does a plan include?
All 9 products are in every plan: Growth Score, Diagnosis, Monitor, Competitors, Roadmap, Experiments, Results, Reports and Advisor, with the UpgradIQ pixel and Connect. Depth grows with the plan: how many sites, competitors, active programs and teammates you have, how many Advisor questions you can ask a day, and the deeper features each product adds. The plan table on the pricing page lists every figure.
How does the trial work?
Pro starts with a 7-day trial. A card is required, and nothing is charged until the 7 days end. We email you two reminders on days 4 and 6 of the trial. Plan and billing shows the day the trial ends.
Cancel before it ends and you are not charged. There is one trial per person, card and site.
During the trial you can have 1 site, 1 competitor, 10 site rechecks a day and no team seats. The full plan applies once the trial converts.
Can I cancel any time?
Open your billing page, choose Cancel plan, then confirm. It takes two clicks. Access runs to the end of the period you already paid for and nothing is charged after it. There is no pause. Cancelling and moving to a cheaper plan both start when the paid period ends.
A period already under way is not refunded in part. You can start the plan again later and your workspaces come back as they were.
What payment methods are available?
Payment is by card, through Stripe. Prices are in US dollars and any tax that applies is added at checkout and shown on your receipt. You can change plan or update your card from your billing page.
What does the pixel collect?
The pixel is one line on your site. It sets no cookies and uses no browser storage, and it collects no names, emails or IP addresses.
It records page views, sources and AI referrals, real-user speed, conversions (form submits and tagged clicks), JS errors and 404s, with page paths cut at the query string. It stays silent for visitors who send Do Not Track or Global Privacy Control, and raw events are deleted from our servers after at most 7 days.
Reading your score
The 12 pillars, in one line each
Growth Score is built from these. Some stay locked until you connect the data they need.
Your data
What the pixel collects
A person
Who to ask
See it on your own site
A partial read of your public site in under a minute, with up to 5 issues named.
Your Growth Score is 100
Your next fix is waiting in your dashboard.