Contact

Talk to the team.We read every note.

Pick the door that fits. We reply within two business days.

Three doors

Start where your question fits

I’m a memberOpen a ticket from your dashboard and we answer there, next to your account.Open support →Before I buyA question about plans, fit or how it works, answered by a person who read it.Ask before buying →Plan and billingChange, upgrade or cancel your plan from billing. It needs no message to us.Open billing →Partnerships and pressCollaborations, interviews and stories. Tell us what you have in mind.Write to us →

Support or sales

Who answers what

Most questions are quicker through the right door. This is the map.

You are a member with a question

Open a ticket in Support. The answer stays in the thread, next to your account.

You want to change or cancel a plan

Use Plan and billing. Cancel plan takes two clicks and needs no message to us.

You are deciding whether to buy

Write to us with the form below and choose Before I buy. Include your site address so the reply can be specific.

You want to partner or write about us

Use the same form and choose Partnerships or Press, so the message reaches the right reader first.

You need a security or data answer

Start with Security, the Data Processing Addendum and the subprocessor list. They name the contact for each request.

Send a message

Your reply goes to the email below.

A faster answer

What to put in your message

Four things turn a first reply into a final one, so we read the same page you do.

  • Your site address
  • The plan or page you mean
  • What you want to happen
  • Any date you are working to

Do not send passwords, card numbers or API keys. We never need them to answer a question, and the form is not the place for them.

After you send

What happens to your note

  1. It reaches usYour message is sent to our inbox with the topic you chose in the subject.
  2. A person reads itNot an autoresponder. Every message is read before it is answered.
  3. You get a replyWithin two business days, at the email you entered in the form.

Security and privacy

Start with the documents

Most security and data questions are already answered in writing.

SecurityHow data is hosted, protected and who can reach it.Privacy policyWhat we collect, why, and how long we keep it.Data processingThe addendum that governs data we handle for you.

The company

Who you are writing to

UpgradIQ, Inc.A Delaware company
UpgradIQ FZC LLCOur representative in the UAE

FAQ

Before you write

How fast will you reply?

Within two business days, to the email address you enter in the form. Members who open a ticket in Support are answered in the ticket.

I have an account. Where do I go?

Open a ticket in Support from your dashboard. It keeps your question, your plan and the answer together.

Can I cancel by writing to you?

You do not need to. Plan and billing has a Cancel plan button, two clicks, and access runs to the end of the period you paid for.

Who is the company behind Surfil?

UpgradIQ, Inc., a Delaware company. Our representative company in the United Arab Emirates is UpgradIQ FZC LLC (Ajman, UAE).

Rather see it first?

A partial read of your public site in under a minute, with up to 5 issues named. The report is the best question to send us.

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